Membership Relations Officer Positions

East Africa Entrepreneurs Association (EAEA) is seeking  part-time Membership Relations Officers to manage membership and act as the primary interface with its members under a new structure from 1 July 2018.

About EAEA

East Africa Entrepreneurs Association (EAEA) is a regional business confederation composed of entrepreneurs involved in the running of business enterprises in East Africa. EAEA was formed as a private sector body and has grown to become a vibrant and credible business association, owned by credible entrepreneurs from East African business community.

EAEA puts focus on advocating for appropriate economic policies and interventions that encourage a favourable business and investment climate, and working with local, regional and international partners and governments to enhance business opportunities, technology transfer and capacities for the sustainability and competitiveness of the entrepreneurs

Responsibilities

  • Contact, acquire and sell new EAEA memberships to businesses and organizations located throughout East Africa
  • Schedule appointments and personal visits with prospective companies
  • Achieve budgeted revenue goals
  • Actively seeks new business leads and follows up as appropriate
  • Ensure all sales processes are integrated to achieve annual business plan objectives, create brand position, and ensure effective expenditures of resources
  • Develop objectives and research-based strategies for prospecting businesses
  • Develop research-based strategies for partnerships and assist in the development marketing and sponsorship programs and opportunities
  • Maintain accurate statistics and data on return on investment of marketing programs and efforts, for regular reporting and analysis of sales plan and associated activities and programs
  • Develop standardized reports that provide detailed information on the sales life cycle for all membership accounts
  • Cultivate relationships in order to upgrade current investment levels with members to higher levels of membership
  • Cultivate and maintain an extensive knowledge of all EAEA programs, services, initiatives and activities
  • Closely monitor industry trends and local issues impacting the EAEA’s membership sales efforts
  • Actively support and participate in EAEA events and programs
  • Staff liaison to various sales based volunteer committees and task forces including but not limited to Ambassadors, EAEA-Nets, and Business Owner’s Roundtables
  • Represents the Association in a professional manner
  • Perform other job duties as assigned by the president of the organization

Knowledge, Experience, and Education Required

  • Bachelor’s degree preferred with some experience in sales/marketing; preference to non-profit/association management experience
  • Knowledge of sales functions and customer service oriented principles
  • In-depth knowledge of sales functions and customer service oriented principles
  • Ability to analyze and interpret market research
  • Strong interpersonal skills to effectively cultivate relationships with prospects, members, volunteers and community stakeholders
  • Experience and success in developing compelling written, oral and visual presentation materials
  • Highly organized with ability to prioritize multiple projects
  • Ability to communicate effectively to diverse audiences
  • Strong ability to work independently and as part of a team in fast-paced, changing environment.
  • Results-oriented and willingness to be accountability to measurable goals
  • Ability and desire to prospect/cold-call new businesses and to upgrade and sell major accounts
  • Capable of maintaining sensitive/confidential information
  • Must have the ability to foster the values of member relations and quality assurance in customer service
  • Proficient in Microsoft Office programs including Outlook, Excel and Word

Submitting an application

Applicants should submit a written application that:

  • includes a curriculum vitae that provides contact details, qualifications, previous employment and experience
  • includes the names and contact details of at least two referees.

Applications should be submitted by email to:

Executive Director
ed@eaentrepreneurs.org

Copy in: membership@eaentrepreneurs.org

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