• EIMA Delegation
    EIMA Delegation
    A Delegation of EAEA Members involved in Agribusiness at the Italian Embassy in Kampala. They were sent off by H.E. Domenico Fornara
  • EAC Intellectual Property Workshop
    EAC Intellectual Property Workshop
    Workshop to Validate the Draft Report for the EAC Regional Policy for Science Technology and Innovation and Intellectual Property on 24th-25th September 2018 at Kenya School of Monetary Studies, Nairobi, Kenya
  • Uganda-DRC Business Forum
    Uganda-DRC Business Forum
    The 7th Session of Uganda-DRC Joint Permanent Commission Senior officials meeting at Speke Resort Munyonyo, Meera conference hall. Strengthen cooperation between Uganda and DRC.
  • COMESA Competition Commission Training
    COMESA Competition Commission Training
    Sensitization And Training Of District Commercial Officers And Private Sector Umbrella Organizations On Competition Law And Practices At Ridar Hotel-Uganda 27th -28th September 2018
  • EAEA agri-business Members who attended the National Ploughing Championship, Dublin, Ireland 2018
  • Members of EAEA at a press meeting at the Irish Embassy in Kampala
  • A Delegation of EAEA Members at the Irish Embassy Kampala, before they set off to Ireland to attend the National Ploughing Championship
  • Ensuring that Entrepreneurs’ Interactions with national, regional & international organizations are mutually beneficial (Win-Win strategy).
  • Enhancing Skilled Human Capacity Development
  • We work to support the EAC economic, political, social and cultural integration
  • Promotion and development of markets both locally, regionally and internationally
  • Advocating for the rights of Entrepreneurs at all relevant national & regional fora, this includes but not be limited to: i) Government Ministries, departments and Authorities ii) Non-governmental organizations. iii) Councils and Municipalities iv) Any other relevant local, regional and international fora.
  • Encouraging the development of infrastructure (factory shells, incubation centers e.t.c) for the promotion of Entrepreneurs activities
Home / Jobs & Tenders

Jobs & Tenders

JOB ADVERT FOR:   Client Relations Officers (7)

BACKGROUND

East Africa Entrepreneurs Association (EAEA) is an umbrella body for entrepreneurs doing business within East Africa. EAEA is focused on promoting the development of Micro. Small and Medium Scale Enterprises (SMEs) to become the main vehicle for expanding production, providing sustainable jobs, improving household incomes and enhancing economic growth and development in the region

EAEA is seeking to recruit competent persons to fill the following vacant positions;

 

Job Title: Client Relations Officers (7)
Location: Uganda Office.
Reports to Head of Membership
Remuneration Commission Based

 

Purpose and Objectives of the Job

To manage and work with members with the sole aim of recruiting new and maintaining existing members for the organization to enable it achieve its business goals and objectives

Roles and responsibilities

  • To ensure and provide a high standard of member and client service at EAEA by displaying friendly, responsive, courteous and effective communication to member enquiries, increasing value to existing EAEA and prospective members.
  • To ensure members receive accurate, consistent, responsive and timely information and assistance by taking ownership of the relationship with the member, to ensure member needs are identified and met.
  • Ensure all applications, transactions and instructions from members are processed in a timely manner with the highest of accuracy and professionalism.
  • Develop and maintain strong knowledge of features and benefits of the EAEA products and services to enhance the relationship with members and actively satisfy their needs and goals.
  • Provide and ensure services that are consistent with values of cross – selling, up-selling and member retention, improving member usage of EAEA products and services.
  • Resolve member complaints in an appropriate and timely manner within EAEA policy and legislative requirements
  • Identify opportunities and facilitate quality referrals to specialist areas ensuring sufficient details are obtained and to achieve the objectives of the organization.
  • To produce an individual monthly sales plan to achieve present sales targets.
  • To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.
  • To take on extra responsibilities and duties as require

Required Skills and Experience:

  • Minimum of a diploma in business studies or related field preferred.
  • Prior sales experience preferred.
  • Excellent customer services skills, outgoing, motivational and friendly.
  • Ability to deal with pressure in meeting sales targets.
  • Excellent listening and verbal communication skills.
  • Ability to build relationships with members.
  • Ability to resolve conflicts in a professional, tactful manner.
  • Ability to multi-task and learn quickly.

Application Procedures:

If you are interested and you meet the above requirements, please send your CV, certificates, transcripts, names of three referees, day time telephone contact should be sent online to our email address: membership@eaentrepreneurs.org not later than Wednesday, 05th December 2018

Only shortlisted candidates will be contacted

East Africa Entrepreneurs Association is an equal opportunity employer